Exercise My Rights

Submitting a Request
 
You can exercise your rights under CCPA by selecting the option “I am a consumer” below, completing the steps by filling in your Personal Information, and submitting your request. You may also designate an Authorized Agent to do this on your behalf.
 
Authorized Agents should select the option “I am an authorized agent” below. In addition to the consumer’s information, agents will also need to provide information about themselves when prompted.
 
You will need to select the request option(s) you will be submitting.
 
If you are a customer or policyholder, you can use this request process to opt out of our sharing your policy’s Nonpublic Personal Information as described in the section Right to Opt Out in our California Privacy Policy. You must provide your policy number(s) for this.
 
Once your information has been entered, you can submit your request to us. Submitting a request acts as your attestation to certain conditions which vary slightly based on whether you are acting as a Consumer or an Authorized Agent. These conditions are clearly listed on the Submission page.
 
Please note that any Personal Information collected as part of this process will only be used by us as allowed by CCPA and other regulations, and to fulfill our obligations and permitted business purposes under these regulations.
 
Verifying a CCPA Request
 
To protect your privacy and comply with CCPA, we must verify all CCPA Right to Know and Right to Delete requests based on regulations defined by the California Attorney General. As noted in the Exercising Your Rights section of our California Privacy Policy, the information required for verification will differ based on our relationship with you and if you are acting as an authorized agent.
 
Responding to a Request
 
The “Success” message following your request submission will serve as our initial response to you. If you do not receive this message after submitting your request, please contact us as described in the “Privacy Support” section below.
 
For an opt out request, no additional response from us is necessary; your policy will be updated with your choice to opt out.
 
For a CCPA request, you should hear back from us within 45 days from the date you successfully submit your request.
 
For more details on this process please see section Response Timing and Fulfillment in our California Privacy Policy.
 
Privacy Support
 
For questions or concerns about our privacy policies and practices, you may contact us at NGHCSupport@nghcprivacy.com. Please note that sensitive information should not be sent to this email address. You may also leave a voicemail for our Privacy Team by calling 833-303-2724.
 
Last updated on June 2, 2021

To begin a request, please make a selection:

  • Options
  • Personal
  • Address
  • Contact
  • Policy
  • Submit

Request Options


Select the request type(s) you would like to make by checking the boxes below:


Request My Information
Click here for details.
Delete My Information
Click here for details.
Opt-Out
Click here for details.


Personal Information


Address

You must provide a valid California resident address (no PO Boxes). You can add an optional address if needed.


 
Optional mailing address

Contact Information


Policy

Current and previous customers, please provide the information below about your policy.

This information is required for an opt-out request:

Add policy

Complete Request



By submitting this request, you are confirming that:


Authorized Agent Information


An Authorized Agent of a California consumer, as defined by CCPA, is a legal representative of that consumer and must have written permission from that consumer to submit CCPA requests on the consumer’s behalf.
 
NOTE: If you are a representative (such as an insurance agent) or employee of one of the National General Companies, by law you cannot be both an agent of the insured/consumer and the National General Company(ies) that is your employer or that you represent. Only those persons or entities that do not represent, or are not employed by, one or more National General Company can be an Authorized Agent under CCPA.
 
Complete this information about yourself. Subsequent information pages should be completed based on the consumer’s information.
 
Select Agent Type: